MAOR jewelry are handmade and made to order. All items are considered as final sale. In store and online merchandise that is unworn may be exchanged or returned for store/online credit only.

We accept returns of eligible products purchased online through our website within 5 days of delivery of order.

Reach out to customercare@maorofficial.com or call 323.782.0600 with your return request. Make sure to include your order number.

Once your return is approved you will receive an approval code and shipping instructions.

Pack the items you are returning in the original package; enclose the original packing slip with your approval code written on it in your return package.

Seal the box securely and adhere the return shipping label included with your order to the package.

Packages can either be dropped off at any authorized Fedex location, or you can schedule a pick-up via Fedex. Please ensure the package is scanned for tracking purposes and obtain a receipt, along with record of your tracking number.

With regards to exchanges the new item requested will be shipped once the return item is accepted.

Each MAOR piece comes with a limited lifetime warranty against damage from normal wear.

Please review our warranty for exceptions of repairs.

Please reach out to our customer care team via phone 323.782.0600 or email customercare@maorofficial.com regarding any repairs needed on MAOR jewelry.

The customer is responsible for shipping.

We reserve the right to deny unreasonable repairs.

Each MAOR piece comes with a limited lifetime warranty against damage from normal wear.
Our warranty covers current styles.

Discontinued styles will need to be examined case by case to make a determination for approving repairs and are not guaranteed to be repaired, however we will do our very best to ensure to repair your item.
The customer is responsible for return shipping unless it is within 14 days of purchase or it is determined that there is an issue with the product upon 3 days of delivery of a newly purchased item.

Please reach out to our customer care team via phone 323.782.0600 or email customercare@maoroffical.com regarding any repairs needed on MAOR jewelry.

We offer domestic 2-day shipping. Shipping to the US is $20, Express International to Mexico and Canada is $35, and Express International for the rest of the world is $80.

International Taxes and Duties will be determined by your region.

All international orders are subject to shipping taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of delivery.            

We currently have a very concise list of countries that we ship to outside of the United States. If you would like to make a purchase and you do not see your country listed, please contact us at customercare@maorofficial.com and we will have a sales representative contact you for your purchase.

Yes, we ship worldwide with the exception of a few territories.

If you are looking for a specific item, locate the Magnifying Glass icon on the upper right hand corner of each page to reveal the search bar. You may search for merchandise by style name, metal or stone, along with other keywords. If you need more assistance contact customercare@maorofficial.com or call 323.782.0600.

Yes, and some of our styles are unavailable online. Please call us with details of the item that you wish to purchase and your billing information. Customer care is available Monday - Friday 9:30am-6pm pst at 323.782.0600. or via email info@maorofficial.com

We offer Free ground shipping, any requests for different type of shipping will be with a charge that can be sent via link. please contact our customercare@maorofficial.com for any inquires

We accept American Express, Visa, MasterCard, Discover and JCB. We also accept payment through PayPal, Apple Pay and Affirm.

Once your order is placed, payment is captured immediately. At that time, you will receive an email confirmation with your order details. In stock items will be packed and shipped within two business days. Items not in stock take between 2-4 weeks. Once Shipping carrier has possession of your package you will receive a separate email with your tracking information.

To provide the best possible service for our customers, we begin processing an order as soon as the order is placed. Because we may have started the processing of your order immediately, we cannot update or cancel orders more that 5 hours after placing.

If you placed your order while logged in to your maoroffical.com account: To check your order status, navigate to the "Orders" section of your account. Here, you can see detailed order information about your current and past orders. If your order has shipped, you can view the tracking information.

We offer $20 ground shipping and returns on all orders within the continental U.S.

Creating an account allows you to save your order details for a speedy checkout, create wish lists, and monitor active order processing independently.

We accept returns of eligible products purchased online through our website within 5 days of delivery of order with the exception of items noted as FINAL SALE on the product detail page and at checkout are not eligible for return. For more details, see our Return Policy.

If for any reason you are not fully satisfied, you can return merchandise within 5 days of receipt. Reach out to customercare@maoroffical.com or call 323.782.0600 with your return request. You will receive an approval code and packing slip via email. Pack the items you are returning in the original package; enclose the original packing slip with your approval code written on it in your return package. Seal the box securely and adhere the return shipping label included with your order to the package. Packages can either be dropped off at any authorized Fedex location.Please ensure the package is scanned for tracking purposes and obtain a receipt if possible.

Online purchases cannot be returned in stores. Please refer to our Return Policy for more details. In-store purchases cannot be returned online. Terms and policies may differ in-store.

All purchases are final sale.Please allow for 1-3 business days after the receipt of your return shipment for us to process your Online/ Store Credit. You will be notified via e-mail with receipt confirmation of your credit. If you have an inquiry about the status of your return, please contact customercare@maorofficial.com or call 323.782.0600.

Select Affirm to split your purchase into 4 equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.

There are no upfront fees or interest when you pay in installments through Affirm.

Monthly financing is available when you choose the Affirm payment option at the time of checkout. This affordable and highly flexible open-end line of credit is issued by Affirm, and it allows you to pay for your purchases over time and can be used anywhere in the Affirm merchant network.

When you choose to Pay in 4 interest-free installments, Affirm may perform a soft credit check. This type of credit check will not impact your credit score. Monthly financing applications will take credit score and credit history into consideration when determining if the application is approved.

You can reach Affirm at https://helpcenter.affirm.com/s/contact-us

Virtual Gift Cards are available for purchase in $100, $250, $500, $1,000. Virtual gift Cards will be delivered to the email address of the purchaser or the gift recipient. Virtual Gift Cards will be redeemable towards any maorofficial.com purchase or in store Maor purchase. Please note, physical gift cards can only be purchased at Maor physical locations.

Maor offers a lifetime warranty on jewelry items. This warranty applies to normal wear. It is at the Maor teams discretion whether warranty coverage will be extended for a no cost repair on a damaged item. If you have a damaged item please contact the customer care team at customercare@maorofficial.com or by calling 323.782.0600.