OVERVIEW PERSONAL ATTACHMENT LLC, MAOR, [AND EACH OF [ITS/THEIR] AFFILIATES] (“WE,” “US,” “OUR”) RESPECT YOUR PRIVACY AND ARE COMMITTED TO PROTECTING THE PERSONAL DATA WE HOLD ABOUT YOU. IF YOU HAVE QUESTIONS, COMMENTS, OR CONCERNS ABOUT THIS PRIVACY NOTICE OR OUR PROCESSING OF PERSONAL DATA, PLEASE SEE THE BOTTOM OF THIS PRIVACY NOTICE FOR INFORMATION ABOUT HOW TO CONTACT US. PERSONAL ATTACHMENT LLC IS THE DATA CONTROLLER OF THE PERSONAL DATA COLLECTED, AND IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA. THIS PRIVACY NOTICE EXPLAINS OUR PRACTICES WITH RESPECT TO PERSONAL DATA WE COLLECT AND PROCESS ABOUT YOU. THIS INCLUDES INFORMATION WE COLLECT THROUGH, OR IN ASSOCIATION WITH, OUR WEBSITE WITH A HOME PAGE LOCATED AT MAOROFFICIAL.COM , OUR APPS THAT WE MAY PROVIDE, OUR PRODUCTS AND SERVICES THAT WE MAY OFFER FROM TIME TO TIME VIA OUR WEBSITE AND/OR RELATED APPS, OUR PHYSICAL LOCATIONS, OUR RELATED SOCIAL MEDIA SITES, OR OTHERWISE THROUGH YOUR INTERACTIONS WITH US (THE WEBSITE, APPS, PRODUCTS, SERVICES, PHYSICAL LOCATIONS, AND SOCIAL MEDIA PAGES, COLLECTIVELY, THE “SERVICES”). PLEASE REVIEW THE FOLLOWING TO UNDERSTAND HOW WE PROCESS AND SAFEGUARD PERSONAL DATA ABOUT YOU. BY USING ANY OF OUR SERVICES, WHETHER BY VISITING OUR WEBSITE OR OTHERWISE, AND/OR BY VOLUNTARILY PROVIDING PERSONAL DATA TO US, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRACTICES CONTAINED IN THIS PRIVACY NOTICE. THIS PRIVACY NOTICE MAY BE REVISED FROM TIME TO TIME, SO PLEASE ENSURE THAT YOU CHECK THIS PRIVACY NOTICE PERIODICALLY TO REMAIN FULLY INFORMED.
PERSONAL DATA WE COLLECT
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal data”). In addition, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data, and is not personal data. To the extent this data is stored or associated with personal data, it will be treated as personal data; otherwise, the data is not subject to this notice. How We Use Your Personal Data We collect and process your personal data for the following purposes: Providing, predicting, or performing, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, and processing payments. Marketing our products and services to you, including sending you messages about the products and services we offer, which may include rewards, events, and special offers for products and services. Communicating with you by email, SMS, phone, and other methods of communication, about products, services, order status, and information tailored to your requests or inquiries. Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. Debugging to identify and repair errors that impair existing intended functionality. Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction. Complying with applicable laws, regulations, rules and requests of relevant law enforcement and/or other governmental agencies, or for other purposes, as permitted or required by law. As necessary or appropriate to protect the rights, property, and safety of our users, us, and other third parties. We will not use the personal data we collected for materially different, unrelated, or incompatible purposes without providing you with notice and obtaining your consent.
HOW WE OBTAIN YOUR PERSONAL DATA
We collect your personal data from the following categories of sources: Directly from you. When you provide it to us directly whether online, by email, phone, or in-person; Automatically or indirectly from you. For example, through logging and analytics tools, cookies, pixel tags, and as a result of your use of and access to the Services, or through your interactions with us on social media websites. From our service providers. For example, payment processing services, such as Shopify, and other service providers we engage. From our affiliates.
LEGAL BASES FOR PROCESSING
We process personal data for, or based on, one or more of the following legal bases: Performance of a Contract. We may process personal data to enter into, or perform under, the agreement between us Legitimate Interests. We may process personal data for our legitimate interests, including Compliance with Legal Obligations and Protection of Individuals. We may process personal data to comply with the law and our legal obligations, as well as to protect you and other individuals from certain harms.
WHO WE SHARE YOUR PERSONAL DATA WITH
We share personal data with our service providers, as well as with government agencies or regulations when permitted or required to do so by law; in response to a request from a law enforcement agency or authority or any regulatory authority; and/or to protect the integrity of the Services or our interests, rights, property, or safety, and/or that of our users and others.
YOUR RIGHTS REGARDING PERSONAL DATA
You have certain rights regarding the collection and processing of personal data. You may exercise these rights, to the extent they apply to you, by contacting us at the information provided at the end of this Privacy Notice, or by following instructions provided in this Privacy Notice or in communications sent to you. Your rights vary depending on the laws that apply to you, but may include: The right to know whether, and for what purposes, we process your personal data; The right to be informed about the personal data we collect and/or process about you; [The right to learn the source of personal data about you we process;] The right to access, modify, and correct personal data about you (see the “Accessing, Modifying, Rectifying, and Correcting Collected Personal Data” section below for more information) The right to know with whom we have shared your personal data with, for what purposes, and what personal data has been shared (including whether personal data was disclosed to third parties for their own direct marketing purposes); The right to withdraw your consent, where processing of personal data is based on your consent; and The right to lodge a complaint with a supervisory authority located in the jurisdiction of your habitual residence, place of work, or where an alleged violation of law occurred. See “Your California Privacy Rights”, “Your Nevada Privacy Rights” [Insert internal hyperlink to that section.], and “Your European Union Privacy Rights” [Insert internal hyperlink to that section.] for more information about certain legal rights.
ACCESSING, MODIFYING, RECTIFYING, AND CORRECTING COLLECTED PERSONAL DATA
We strive to maintain the accuracy of any personal data collected from you, and will try to respond promptly to update our records when you tell us the information in our records is not correct. However, we must rely upon you to ensure that the information you provide to us is complete, accurate, and up-to-date, and to inform us of any changes. Please review all of your information carefully before submitting it to us, and notify us as soon as possible of any updates or corrections. Depending on the laws that apply to you, you may obtain from us certain personal data in our records. If you wish to access, review, or make any changes to personal data you have provided to us through the Services, please contact us at the information provided at the end of this Privacy Notice. We reserve the right to deny access as permitted or required by applicable law.
YOUR CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law, permits our users who are California residents to request and obtain from us a list of what personal data (if any) we disclosed to third parties for their own direct marketing purposes in the previous calendar year and the names and addresses of those third parties. Requests may be made only once per year per person, must be sent to the email address below, and are free of charge. However, we do not disclose personal data protected under the “Shine the Light” law to third parties for their own direct marketing purposes.
YOUR NEVADA PRIVACY RIGHTS
Nevada law permits our users who are Nevada consumers to request that their personal data not be sold (as defined under applicable Nevada law), even if their personal data is not currently being sold. Requests may be sent to firstname.lastname@example.org and are free of charge.
YOUR EUROPEAN UNION PRIVACY RIGHTS
In addition to the above-listed rights, European Union privacy law provides individuals with enhanced rights in respect of their personal data. These rights may include, depending on the circumstances surrounding the processing of personal data: The right to object to decisions based on profiling or automated decision making that produce legal or similarly significant effects on you; The right to request restriction of processing of personal data or object to processing of personal data carried out pursuant to (i) a legitimate interest (including, but not limited to, processing for direct marketing purposes) or (ii) performance of a task in the public interest; In certain circumstances, the right to data portability, which means that you can request that we provide certain personal data we hold about you in a machine-readable format; and In certain circumstances, the right to erasure and/or the right to be forgotten, which means that you can request deletion or removal of certain personal data we process about you. Note that we may need to request additional information from you to validate your request. To exercise any of the rights above.
You have choices about certain information we collect about you, how we communicate with you, and how we process certain personal data. When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide some of our Services, you may not be able to use those Services. In addition, it is possible to change your browser settings to block the automatic collection of certain information. Communications Opt-Out. You may opt out of receiving marketing or other communications from us at any time through a given communications channel by following the opt-out link or other unsubscribe instructions provided in any email message received [or by contacting us as provided at the end of this Privacy Notice]. [If you wish to opt out by sending us an email to the address provided below, please include “Opt-Out” in the email’s subject line and include your name and the email address you used to sign up for communications in the body of the email.] Note that if you do business with us in the future, you may not, subject to applicable law, opt out of certain automated notifications, such as order or subscription confirmations, based on business transactions (e.g., e-commerce). Cookies, Web Tracking, and Advertising. It is possible to change your browser settings to block the automatic collection of certain information. Please note that disabling or removing cookies may prevent the Services, or certain functionality on the Services, from working correctly or at all.
PROTECTING PERSONAL DATA
We use reasonable and appropriate physical, technical, and organizational safeguards designed to promote the security of our systems and protect the confidentiality, integrity, availability, and resilience of personal data. You can find more information about how Shopify protects your personal data here. However, no method of safeguarding information is completely secure. While we use measures designed to protect personal data, we cannot guarantee that our safeguards will be effective or sufficient. In addition, you should be aware that Internet data transmission is not always secure, and we cannot warrant that information you transmit utilizing the Services is or will be secure.
RETENTION OF PERSONAL DATA
We retain personal data to the extent we deem necessary to carry out the processing activities described above, including but not limited to compliance with applicable laws, regulations, rules and requests of relevant law enforcement and/or other governmental agencies, and to the extent we reasonably deem necessary to protect our and our partners’ rights, property, or safety, and the rights, property, and safety of our users and other third parties.
OTHER IMPORTANT INFORMATION ABOUT PERSONAL DATA AND THE SERVICES
Collection of Personal Data from Children. Children under 16 years of age are not permitted to use the Services, and we do not knowingly collect information from children under the age of 16. By using the Services, you represent that you are 18 years of age or older, or are 16 years of age or older and have valid parental consent to do so. Business Transfer. We may, in the future, sell or otherwise transfer some or all of our business, operations or assets to a third party, whether by merger, acquisition or otherwise. Personal data we obtain from or about you via the Services may be disclosed to any potential or actual third-party acquirers and may be among those assets transferred. Do Not Track. We use analytics systems and providers that process personal data about your online activities over time and across third-party websites or online services, and these systems and providers may provide some of this information to us. We do not currently process or comply with any web browser’s “do not track” signal or similar mechanisms. Note, however, that you may find information about how to opt out of Google Analytics, Hotjar online behavioral advertising, and/or block or reject certain tracking technologies in our Cookie Notice. International Use. Your personal data will be stored and processed in the United States If you are using the Services from outside the United States, by your use of the Services you acknowledge that we will transfer your data to, and store your personal data in, the United States, which may have different data protection rules than in your country, and personal data may become accessible as permitted by law in the United States, including to law enforcement and/or national security authorities in the United States. [For transfers of data into and out of the European Economic Area of the General Data Protection Regulation, we use automatic Shopify account connectors.
MODIFICATIONS AND UPDATES TO THIS PRIVACY NOTICE
This Privacy Notice replaces all previous disclosures we may have provided to you about our information practices with respect to the Services. We reserve the right, at any time, to modify, alter, and/or update this Privacy Notice, and any such modifications, alterations, or updates will be effective upon our posting of the revised Privacy Notice. Your continued use of the Services following our posting of any revised Privacy Notice will constitute your acknowledgement of the amended Privacy Notice.
APPLICABILITY OF THIS PRIVACY NOTICE
ADDITIONAL INFORMATION AND ASSISTANCE
If you have any questions or concerns about this Privacy Notice and/or how we process personal data, please contact us at email@example.com. If you are located in the European Union or European Economic Area, and you wish to raise a concern regarding our use of your personal data, you have the right to do so with our lead supervisory authority or your local supervisory authority. For more information about how users with disabilities can access this Privacy Notice in an alternative format, please contact our customer care team at firstname.lastname@example.org for help.
The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.”
TERMS & CONDITIONS
WELCOME TO THE PERSONAL ATTACHMENT LLC WEBSITE (THE "SITE" AND COLLECTIVELY WITH OUR PRODUCTS AND SERVICES, THE “SERVICES”) AND OPERATED BY PERSONAL ATTACHMENT LLC(“[DMLA]”, “WE”, “US”, “OUR”).THIS IS A LEGAL AGREEMENT ("AGREEMENT") BETWEEN YOU AND PERSONAL ATTACHMENT. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE CONTINUING TO USE THE SERVICES AND CREATING YOUR ACCOUNT. BY CONTINUING TO USE THE SERVICES, YOU ARE AGREEING TO BE BOUND BY, AND ARE BECOMING A PARTY TO, THIS AGREEMENT. THIS AGREEMENT CONTAINS AMONG OTHER THINGS, AN ARBITRATION PROVISION CONTAINING A CLASS ACTION WAIVER. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT USE THIS WEBSITE. YOUR USE OF THE SERVICES MEANS THAT YOU AGREE TO THE TERMS OF THIS AGREEMENT.WE MAY AT OUR SOLE AND ABSOLUTE DISCRETION CHANGE, ADD, MODIFY, OR DELETE PORTIONS OF THIS AGREEMENT AT ANY TIME WITHOUT NOTICE. ANY SUCH CHANGES WILL NOT APPLY TO ANY DISPUTE BETWEEN YOU AND US ARISING PRIOR TO THE DATE ON WHICH WE POSTED THE REVISED AGREEMENT INCORPORATING SUCH CHANGES OR OTHERWISE NOTIFIED YOU OF SUCH CHANGES. IT IS YOUR SOLE RESPONSIBILITY TO REVIEW THIS AGREEMENT FOR CHANGES PRIOR TO USE OF THE SERVICES, AND IN ANY EVENT YOUR CONTINUED USE OF THE SERVICES FOLLOWING THE POSTING OF CHANGES TO THIS AGREEMENT AND THE PRIVACY NOTICE [INSERT HYPERLINK] FORTH ELSEWHERE ON THE SITE, THE TERMS OF WHICH ARE INCORPORATED BY THIS REFERENCE, CONSTITUTES YOUR ACCEPTANCE OF ANY CHANGES. YOU MUST BE AT LEAST 18 YEARS OLD TO USE THE SERVICES.THE SERVICES ARE CONTROLLED OR OPERATED (OR BOTH) BY US FROM THE UNITED STATES AND ARE NOT INTENDED TO SUBJECT US TO ANY NON-U.S. JURISDICTION OR LAW. THE SERVICES MAY NOT BE APPROPRIATE OR AVAILABLE FOR USE IN SOME JURISDICTIONS. ANY USE OF THE SERVICES IS AT YOUR OWN RISK, AND YOU MUST COMPLY WITH ALL APPLICABLE LAWS, RULES AND REGULATIONS IN DOING SO. WE MAY LIMIT THE SERVICES’ AVAILABILITY AT ANY TIME, IN WHOLE OR IN PART, TO ANY PERSON, GEOGRAPHIC AREA OR JURISDICTION THAT WE CHOOSE.THE SITE IS HOSTED ON SHOPIFY INC. SHOPIFY PROVIDES US WITH THE ONLINE E-COMMERCE PLATFORM THAT ALLOWS US TO SELL OUR PRODUCTS AND SERVICES TO YOU.
Do you accept international orders?
Yes, we ship worldwide with the exception of a few territories. We provide duty and tax fees at checkout so nothing additional is due at the receipt of your order.
I am looking for something specific - how can I find it online?
If you are looking for a specific item, locate the Magnifying Glass icon on the upper right hand corner of each page to reveal the search bar. You may search for merchandise by style name, metal or stone, along with other keywords. If you need more assistance contact email@example.com or call or text 844.952.3229.
Can I place my order by phone?
Yes, and some of our styles are unavailable online. Please call us with details of the item that you wish to purchase and your billing information. Customer care is available Monday - Friday 9am-6pm pst at 844.952.3229.
What type of delivery do you offer?
We offer ground shipping, 2 day and overnight options through Fedex.
What methods of payment do you accept?
We accept American Express, Visa, MasterCard, Discover and JCB. We also accept payment through PayPal, Apple Pay and Affirm.
How long does it take to receive my order?
Once your order is placed, payment is captured immediately. At that time, you will receive an email confirmation with your order details. In stock items will be packed and shipped within two business days. Items not in stock will note the expected delivery date on the product page. Once FedEx has possession of your package you will receive a separate email with your tracking information.
Can I change or cancel my order?
To provide the best possible service for our customers, we begin processing an order as soon as the order is placed. Because we may have started the processing of your order immediately, we cannot update or cancel orders more that 5 hours after placing.
Please note that we can retroactively apply missing promotional codes within 7 days of your order being shipped.
How do I check my order status?
If you placed your order while logged in to your maoroffical.com account: To check your order status, navigate to the "Orders" section of your account. Here, you can see detailed order information about your current and past orders. If your order has shipped, you can view the tracking information.
Do you charge for shipping and returns?
We offer free ground shipping and returns on all orders within the continental U.S.
What are the benefits of creating an account online?
Creating an account allows you to save your order details for a speedy checkout, create wish lists, and monitor active order processing independently.
What is your return policy?
We accept returns of eligible products purchased online through our website within 5 days of delivery of order with the exception of items noted as FINAL SALE on the product detail page and at checkout are not eligible for return. For more details, see our Return Policy.
How do I make a return?
If for any reason you are not fully satisfied, you can return merchandise within 5 days of receipt. Reach out to firstname.lastname@example.org or call/text 844.952.3229 with your return request. You will receive an approval code and packing slip via email. Pack the items you are returning in the original package; enclose the original packing slip with your approval code written on it in your return package. Seal the box securely and adhere the return shipping label included with your order to the package. Packages can either be dropped off at any authorized Fedex location.Please ensure the package is scanned for tracking purposes and obtain a receipt if possible.
Can I return my online MAOR order in-store?
Online purchases cannot be returned in stores. Please refer to our Return Policy for more details. In-store purchases cannot be returned online. Terms and policies may differ in-store.
I shipped my return, when will I receive my refund?
Please allow for 1-3 business days after the receipt of your return shipment for us to process your refund. You will be notified via e-mail with receipt confirmation of your refund. If you have an inquiry about the status of your refund, please contact email@example.com or call/text 844.952.3229.
How do I pay 4 interest-free installments?
Select Affirm to split your purchase into 4 equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.
Is there a fee to pay in 4 interest-free installments?
There are no upfront fees or interest when you pay in installments through Affirm.
What is monthly financing through Affirm?
Monthly financing is available when you choose the Affirm payment option at the time of checkout. This affordable and highly flexible open-end line of credit is issued by Affirm, and it allows you to pay for your purchases over time and can be used anywhere in the Affirm merchant network.
Will this effect my credit score?
When you choose to Pay in 4 interest-free installments, Affirm may perform a soft credit check. This type of credit check will not impact your credit score. Monthly financing applications will take credit score and credit history into consideration when determining if the application is approved.
TERMS OF SERVICE
Although some items are in stock and may ship within two to three business days, most items on the website are produced to order, and therefore may require up to 14 business days in production before they are shipped. In some instances, production may take up to two weeks depending on material availability. Shipping transit times vary depending on the service chosen. We ship all orders via UPS. If special shipping instructions are required, such as to an APO / AFO, or certain international destinations, please contact us in advance for arrangement. We reserve the right to ship via the carrier of our choice to ensure the most reliable and secure shipping method wherever UPS shipping is not available.
All Shipments are insured & sent with a signature requirement for delivery.
Domestic (Within the USA)
STANDARD SHIPPING: UPS Ground - Delivered in 7 days or less
International (Outside of the USA)
STANDARD SHIPPING: UPS Worldwide Expedited - Delivered in 9 days or less
*Please Note - Duties and Fees May Apply For International Orders. M. Cohen does not incur any such fees, or issue refunds on merchandise not accepted.*
At M.Cohen customer satisfaction is our highest priority. Our items are all handmade with the highest quality materials, and with intricate attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us at 323.782.0600 for an exchange within 14 days of the date of receipt, provided:
The item is unworn and in its original condition, and
The original Packing Slip/invoice is included with the return.
Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method such as UPS or Fed-Ex. Please be sure to keep the Return Tracking Number. For your protection, items should be insured for their full value.
Only merchandise received by us can be processed for exchange or store credit.
If you are exchanging an item due to a error made by M.Cohen, we will pay the shipping cost to send a replacement item to you.
M.Cohen items are handmade in our Los Angeles boutique once ordered, we do not keep items in stock. Due to this rare and personal nature of our art, we do not process refunds.