Shipping & Returns

Shipping

We offer ground shipping, 2 day and overnight options through Fedex. For international orders we calculate your duties & taxes upfront so there are no surprises when you receive your package.

If you are located in the LA area you may order online to pick up at our LA Store. (link to stores)

 

Returns

We accept returns of eligible products purchased online through our website within 7 days of delivery of order with the exception of items noted as FINAL SALE on the product detail page and at checkout are not eligible for return. In the LA area you may return or exchange in person at the LA store. 

If for any reason you are not fully satisfied, you can return merchandise within 7 days of receipt.

• Reach out to customercare@maoroffical.com or call or text xxx-xxxx with your return request. Make sure to include your order number.
• Once approved will receive an approval code and packing slip via email.
• Pack the items you are returning in the original package; enclose the original packing slip with your approval code written on it in your return package. 
• Seal the box securely and adhere the return shipping label included with your order to the package.
• Packages can either be dropped off at any authorized Fedex location, or you can schedule a pick-up via Fedex.  Please ensure the package is scanned for tracking purposes and obtain a receipt, along with record of your tracking number.
• For exchanges the new item requested will be shipped once the return item is accepted.